At LocalConnect ("Company", "we", "our", "us") operated via www.localconnectbgt.in, we value customer satisfaction. Since we provide custom digital services like Website & App Development which cannot be resold, please read this refund policy carefully.

Eligibility for Refunds

Refunds may be considered only in the following cases:

• Duplicate payment or erroneous double transaction done by you.
• We have failed to start your project work within 10 working days after receiving full payment and required content.
• Technical issue from our side resulting in complete non-delivery of the promised service.

Refund Request Window

Refund requests must be made within 24 Hours of the original transaction time if work has NOT started. Once design, coding, or setup work has started, no refund will be applicable under any circumstance.

Deductions & Processing Time

For approved refunds, the amount will be refunded after deducting 10% service & payment gateway charges. The net refundable amount will be credited back to the original payment method within 5–7 working days, subject to your bank or payment provider’s processing timelines.

Non-Refundable Cases

Refunds are NOT applicable in the following circumstances:

• Once UI design, coding, or development work has started for your Website/App.
• Change of mind, you found someone cheaper, or you don't need the service anymore.
• Failure to provide required content (logo, text, images) or delay from your side.
• For Domain, Hosting, Play Store Fees, and Ad Budget — these are paid to third parties and are non-refundable.
• For Performance Ads, Social Media Management, and Video Editing — once work is delivered.
• If your App is rejected/suspended by Google Play Store due to your content, brand name, or policy violation.

Refund Request Process

To initiate a refund, please send an email from your registered email ID to localconnectbgt@gmail.com with the following details:

• Full Name
• Registered Email Address & Phone Number
• Date of Transaction
• Payment Screenshot / Transaction ID / UTR
• Reason for Refund Request in detail

Chargebacks & Disputes

If you raise a false dispute or chargeback with your bank without contacting us first, we reserve the right to submit all communication proofs, invoices, and work proofs to the bank and take legal recourse. We encourage you to talk to us first — we will resolve it.

Contact & Grievance Redressal

For any concerns regarding refunds, please contact our support team at localconnectbgt@gmail.com.

Complaints will be acknowledged within 48 hours and resolved within 3-5 working days.